How to reach us
Support runs on WhatsApp, 24 hours a day, in Hindi and English, staffed by people rather than a bot. Typical reply time is under two minutes, and slower only during the closing overs of a big match.
Use the WhatsApp button on this page. That number is the only one we operate.
What we handle on the same chat
- New ID requests
- Deposits and withdrawals
- Password resets and login problems
- Bonus queries and current rates
- Disputes and settlement questions
Keeping everything in one thread matters – it means the full history of your account is in one place if anything ever needs checking.
And a word on languages and tone, because support is where desks show their real face. The thread works in Hindi, English, and the natural mix most players actually type; nobody is graded on grammar, and a voice note describing a problem is as good as a typed essay. What the desk needs is the what and the when – it will ask for anything else. The occasional frustrated message is understood, too: money matters, and a desk that cannot absorb an annoyed customer at 1am is in the wrong business. Specifics still beat volume, but you will never be penalised for being human on your own thread.
The first message that gets the fastest answer
Support is a conversation, and well-formed first messages get resolved in one round trip instead of five. The pattern: what happened, when, and the reference. “Deposit of [time] not credited, reference attached” beats “balance problem” by ten minutes every time. For login trouble, say what you already tried – the manual-typing step from the login guide solves half of tickets before they exist. For settlement questions, name the match and market; the desk answers from the platform record, and pointing it at the right record is most of the work. None of this is etiquette for its own sake: the same thread that opened your ID holds your whole history, and a specific question lets that history work for you instantly.
What answer speed does and does not mean
Replies typically land inside two minutes, and the honest exceptions are exactly when you would expect: the closing overs of a marquee match, first evenings of a tournament, the minutes after a platform domain rotates. Slow inside those windows is traffic; slow outside them is worth a follow-up. What speed never excuses is vagueness – a fast non-answer is worse than a slow real one, and this desk’s standard is the specific reply: the number, the reference, the rule, in writing, in the thread where it stays.
What we will never do
- We never message you first. No cold offers, no unsolicited bonus messages.
- We never ask for your password or an OTP. For any reason.
- We never ask for a fee to release a withdrawal. There are no withdrawal charges.
- We never ask you to upload documents to a web form.
Anyone doing those things in our name is not us. Check against the number on this site before you act.